Custom orders, Special orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved. Personalized or logo/company promotional / any and all items cannot be returned for any reason. International Orders: Shipped via a freight forwarder to points outside USA are NON-RETURNABLE. My Gaia Travel Buddy makes every effort to make sure you are completely satisfied with your order. We work hard every day to deliver a superior customer experience. Order shortages, damages or discrepancies must be claimed within 30 days of receipt of order. All returns and refunds are subject to final approval from out suppliers's Customer Service Department. A 25% restocking fee may apply depending on the quantity, style of items and any personal reasons being returned. If an order is refused, shipping charges are non refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of our suppliers. until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited. Shipping charges are non refundable. Damage in Shipping: Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within satisfaction guarantee time to our Customer Service Department during normal customer service hours. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us images no larger than 600k each. 4x6 photos can also be mailed to our corporate offices if you are unable to email them. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection. Product Returns: International Orders shipped via a freight forwarder to points outside USA are NON-RETURNABLE. STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, our Customer Service Department will assist you within 3 business days with the proper return approval & shipping instructions. Items will be subject to a factory restocking charge of 25% depending on the quantity, style of items being and any personal reasons returned. To avoid restocking fees, you can opt to send back your original purchase and exchange for higher value exchange. Restocking fees are charged to handle our administration fees of the return which include but are not limited to the following: 1. the return authorization, 2. manual inventory update in our system, 3. receiving of the return, and 4. restocking in our warehouse. Customers are responsible for returning the item in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the Free shipping promotion, the eligible refund amount will be the purchase price minus our shipping cost. Claims will not be made on items improperly or insecurely packaged. Credit will be issued when we receive the returned item in good condition at the warehouse. Warranty Returns: My Gaia Travel Buddy and its suppliers offer various customers satisfaction replacement or refund guarantee on all purchases (minimum 15 days) . However, Warranty policy applies only if the Product Return Procedure set forth in the RETURN POLICY of the product specification listing is followed. If the customer does not follow the stated Return Policy, it will result in the loss of the Warranty benefit. Furthermore, all return shipments not in compliance with these instructions will be rejected To return items that meet our warranty guidelines, refer to our return procedures for complete instructions Return Procedures: In order to process your warranty claim, please follow these procedures so that we may expedite our service to you: Notify My Gaia Travel Buddy or its suppliers. of the concern with your product(s). My Gaia Travel Buddy or its suppliers' representative will assist you with processing your claim. If the concern is covered under warranty, My Gaia Travel Buddy or its suppliers will direct you to either return the product or part to the warehouses The return will not be accepted without a “Returned Goods Authorization” number (RGA) that My Gaia Travel Buddy suppliers' customer service representative will provide to you. You will be provided an address to which you can return your item(s). An entire replacement, replacement part, or repaired product will be sent to you after the return is verified by My Gaia Travel Buddy or its suppliers' customer service representative. If a problem occurs after the warranty period, you may request a repair or replacement quote after inspection of the damage. In some cases freight charges both ways may be your responsibility
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: the address that My gaia Travel Buddy provides.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the address that My Gaia Travel Buddy provides.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.